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Ptonka

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Reply with quote  #1 
Hi,
I generate some engine-mails with informations for the users.
But if a user replies to an email (Send a mail to the engine) - nothing happens.
How can i generate an answer from the engine includes the
information that this email not will be answered, because is an engine and not a person.
Any idea?
Thanks for help.

Joe
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BMellert

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Posts: 688
Reply with quote  #2 
I would think that would depend on your email system and whether the engine is running email itself.  (I'm not sure how that would work.)  I'm not sure if you're talking about the engine generted email messages or other message you generate yourself.

However, couldn't you you a disclaimer in the email message sent saying something along the lines of "do not reply"?

For our processes, other than support ("stuck" type of) email messages, they never come from the engine.  They may come from a department mailbox or the user being sent to, or another type of named user, depending on the process.  We do not use the system-generated alert messages though.
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