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Senior Veteran
Posts: 429
Reply with quote  #1 
Hi All

I experienced Error 1609 (basically the error states the user or group is not valid) whilst trying to install the hotfix on a standalone XP machine.

The machine was the same as mine on which the hotfix had been installed (with other problems). After trying lots of things (changing security settings in all sorts of places) a combination of the following worked -

Set the engine service to use the local system account
Edit the registry and modify the following the registry keys to contain no data (take a screen shot etc to remember what the values were)

HKLM - Software - Metastorm - Engine - ServiceDomain, ServiceUser
HKLM - Software - Metastorm - InstallInfo - EDomain, EUserName, EUserPassword, EuserConfirmPassword

Run your install and put the above settings back to what they were


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