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Jerome

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EworkPerfmon Errors in Application Event Log

Last edited: 22 Dec 2004


The information in this article applies to product: e-Work 5.x 6.x

Issue

  •                         The following error message is recorded in the Application Event Log:

    The Open Procedure for service "EworkPerfmon" in DLL "C:\Program Files\Metastorm e-work\Engine\eworkPerfmon.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.                                                                

                               

Resolution

  1. Verify that the e-Work Engine is started before attempting to add counters to the Performance monitor.
  2. For version 5.x only:

  3.                         Run 'Add/Remove Programs' on the e-Work server.                        
  4. Select Metastorm e-Work and click the 'Change/Remove' or 'Change' button.                        
  5.                         Select 'Modify' and click 'Next'.                        
  6.                         Verify that 'e-work Performance Monitor' is selected under 'Metastorm e-work Utilities.'                        
  7.                         If is isn't, select it and continue with the remainder of the 'Modify' install.                        
  8. If it is selected already, click the 'Back' button, select 'Repair' and continue with the remainder of the 'Repair' install.

Keywords: kb430


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