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Jerome

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Posted Reply with quote  #46 
Unfortunately one of our major contracts was taken over by an outsourcing company (guess from where) with very little MBPM experience. Due to them suddenly crawling all over our forums and web site to get some information on the product, I pulled all material showing them how MBPM works, and stopped unregistered access to the forums.

Once they show how how little experience they actually have, we may get the contract back, although we'd ask for a substantially higher price ... ;)
Quote:
Originally Posted by BMellert
It seems all of the videos, at least those at the top of this chain (and a few elsewhere), are no longer available.
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BMellert

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Posted Reply with quote  #47 
You gotta do what is in the best interest of your company.  (Good call on the approach.)

I was going to view (again) to see differences between products you had compared to see possible alternatives, and this was one source from an independent source who had reviewed a few.
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Rick

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Posted Reply with quote  #48 
OK, this thread (and the one on the migration seminars) had me panicking somewhat. So I logged a support call with OT to find out what they would say.

I had a phone call from support and was told that there are no plans to de-support MBPM and that it is still being sold to new customers. v9.5 is planned for early 2016 and OT plan to continue to add new features and further integration with other OT products.

The phone call was followed up by an email as follows:
"As we discussed, we don't have any plans to stop supporting MBPM version 9. We have recently released version 9.4 and plan to release 9.5 early next year.As long as you are up to date with your support  maintenance, we shall continue to support MBPM version 9."

So - are we all panicking about nothing?
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Jerome

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Posted Reply with quote  #49 
Pics (or links in this case) or it didn't happen.

I want an official statement from OT on this before I'll believe it. So far the story keeps changing.

Quote:
Originally Posted by Rick
OK, this thread (and the one on the migration seminars) had me panicking somewhat. So I logged a support call with OT to find out what they would say.

I had a phone call from support and was told that there are no plans to de-support MBPM and that it is still being sold to new customers. v9.5 is planned for early 2016 and OT plan to continue to add new features and further integration with other OT products.

The phone call was followed up by an email as follows:
"As we discussed, we don't have any plans to stop supporting MBPM version 9. We have recently released version 9.4 and plan to release 9.5 early next year.As long as you are up to date with your support  maintenance, we shall continue to support MBPM version 9."

So - are we all panicking about nothing?
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Jerome

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Posted Reply with quote  #50 
Who would buy software that has been officialy stated by the vendor as not being continued? Worse, who would sell it? Oh yes, software salespeople, that's right...

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Originally Posted by Rick
I had a phone call from support and was told that there are no plans to de-support MBPM and that it is still being sold to new customers.



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KarlD

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Posted Reply with quote  #51 
Just to be clear...

Metastorm 7.6 support ends May 2016. Version 7.6.4 is stated as being supported now until May 2018. there is no indications as to support for any other subversions of 7.6, odd when 7.6 had a full nine subversions released between 2008 when 7.6 was released and 2012 when 7.6.9 was released. The support announcement for 7.6.4 was made very recently, possibly in response to the migration seminar.

MBPM (Version 9) support officially ends 2018 but statements from different sources within OT say this will continue beyond that point. OT have stated that v9 is still being actively sold.

As clear as mud...

I suspect that support for v7 is being cut and support for v9, unofficially, extended in order to get the remaining v7 customers to migrate to v9. In my opinion the customers then on v9 will quickly find that support for that product is also cut at short notice and they are then pushed to Process Suite (Cordys)

We were told just one year ago that support for Metastorm would continue for 'at least the next 5 years' and have now found that this is not only false but that the change in support was made without announcement. I only uncovered this when asking a question on behalf of a customer - even then the support staff could not provide the information without consultation with their seniors.

If you want to wait till the last minute before considering migration then do so at your own risk.
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Rick

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Posted Reply with quote  #52 
Quote:
Originally Posted by KarlD

MBPM (Version 9) support officially ends 2018 but statements from different sources within OT say this will continue beyond that point. OT have stated that v9 is still being actively sold.


The OT website states that support for MBPM v9.4 ends in 2018. They are (currently) saying there will be a v9.5 in early 2016 and further development thereafter....
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Rick

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Posted Reply with quote  #53 
Pic as requested, Jerome. Name of support specialist redacted to protect the guilty party! :) 

MBPM.jpg 

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Jerome

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Posted Reply with quote  #54 
I'd like to see it published by OT, really. We've just had an email from their marketing department which does support what you say. I do not recall seeing this published however, and we were definitely given quite contradictory information in response to a specific request.

I'm sure it will all be sorted out, but the customer base has been residing in confusion as far as I can tell, and I'm still not sure that they don't remain there. I also have a sneaking suspicion that we've prompted some changes, or at least some clarifications internally, judging by the conflicting information within a few days.
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Jerome

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Posted Reply with quote  #55 
Excellent!

It appears that all of my logins with OT have been removed apart from one that says I am not supported! Given that we are partners, customers, and I personally am a shareholder, I find that amusing. I thought OT were above that.
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Jerome

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Posted Reply with quote  #56 
At the confeence in Sydney in 2014 we were specifically informed that MBPM 9 would be discontinued in five years. The information I have received today (not published) states that it will pretty much continue forever. Whom to believe?

I'll not believe anything until it is officially published or stated. We've had far too much prevarication* on this matter already.

*That is exactly the word I meant (often misused)

Quote:
Originally Posted by Rick
Quote:
Originally Posted by KarlD

MBPM (Version 9) support officially ends 2018 but statements from different sources within OT say this will continue beyond that point. OT have stated that v9 is still being actively sold.


The OT website states that support for MBPM v9.4 ends in 2018. They are (currently) saying there will be a v9.5 in early 2016 and further development thereafter....
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BMellert

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Posted Reply with quote  #57 
From the web site today (3/24)
MBPMSupport.jpg

And "BPM Next" (presumably 9.5) is proposed to be released this December. 
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Jerome

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Posted Reply with quote  #58 
The Bizagi and Business Optix videos are now available, but the MBPM 9 ones are still restricted.

The Bizagi demo gives you a very good feel for the product from a basic usage standpoint. Obviously there is quite a bit more to look at beyond the basics of this introductory demo, as with our MBPM demos.

My opinion is that Bizagi is a close to MBPM as you can get, far closer than any other in terms of usage, designer, end-user interface and database usage go. It also has many advantages, but I am not a massive fan of the coding ability. Having said that, I am sure it would be fairly simple to get up to speed with the code part. The forms functionality is far better than MBPM, most especially in its handling of grids (you can even create a separate row display/edit form!) and simple form chaining.

Where it surpasses MBPM (apart from the forms) is not the technology IMO, but in the easy way tasks can be shared by those with different skills. These would most likely by process designers, form designers, database designers and coders. All can be worked on separately and the results shared. All of this can be done with some intelligent and experienced management in MBPM 9, but Bizagi make it easier to manage and to do, although you still need to have a coordinated design approach as you would in MBPM 9.

I think I might write a review based on this, in fact...

Quote:
Originally Posted by BMellert
I was going to view (again) to see differences between products you had compared to see possible alternatives, and this was one source from an independent source who had reviewed a few.
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JBudler

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Posted Reply with quote  #59 
Hi Guys,

I have this extract from a document that was sent to me by Detlev Legler at OpenText.

"OpenText™ Customer Advisory

OpenText is pleased to announce the availability of Process Suite 10.5, our next generation BPM platform.

Introducing the new Process Suite 10.5 process automation and case management platform.  It is the direct result of feedback from our BPM customers, and includes a multi-tenant cloud-enabled platform, robust integration capabilities, social and mobile interfaces, and pre-built processes that cut the time to develop applications to weeks, instead of months or years. Process Suite takes organizations to new levels of operational speed and agility.

As a valued BPM customer of OpenText, you have new options available to you with this announcement. You can stay on your current platform and know we will be supporting MBPM with updates, upgrades, and enhancements well into the future, and is committed for a minimum of five years. In fact, you have several new capabilities available to you with this announcement, including new social and mobile technologies. Rest assured your investments in MBPM are safe. 

You may also consider upgrading to Process Suite, and we are offering the new platform as a migration path for our MBPM customers with active maintenance contracts. Our upgrade program also provides time to build, test, and deploy Process Suite solutions while your current systems remain in production. 

We want you to know we are 100% focused on providing you with attractive options that maintain and enhance the value of your Opentext software, whether you stay on your current system, or consider the new Process Suite. We are on an exciting journey with our BPM solutions, and look forward to taking it with you. "

I am also currently investigating process suite with the vendor to take a look at this proposed co-existence model. I will share my finding once I have more information.

J
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Jas

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Posted Reply with quote  #60 
We've been told support will now continue till 2021 at least for 9.5 and a further release is being considered taking support beyond that!
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