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Jerome

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Reply with quote  #1 
This is rarely any use at all, and it just confuses the users. I also keep getting the error copied into error reports and I am expected to make something of it.

We get something like:

Failed to open folder.

Engine error stack trace:


Message: Failed to open folder.

No Web Errors Reported

which does not add much to the "Failed to Open Folder" error message.

When it is copied to the clipboard I get this in an error report:
Quote:
**** e-Work Web Client Error Report ****

Error: Failed to open folder.

** Client Information **

Application Name:Microsoft Internet Explorer
Application Version:4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
Browser Language:en-us
Cookie Enabled:true
Platform:Win32
User Agent:Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
System Language:en-au
User Language:en-au
e-Work Version:

** Error Stack Trace **

Level 1
Source:Engine
Message:Failed to open folder.
Which tells me absoltely nothing that helps me.

Quite frankly everybody would probably be better off if it were hidden, at least until it was of some use.


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Post an example, and we will have a much better idea what the problem is. In about 90% of posts, the problem is one of communication. Examples bridge that gap.
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Doogal

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Reply with quote  #2 

The only time it is useful is when your session has timed out and that information appears in the stack trace. Of course it would be much more useful if that appeared at the top level anyway.

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shoes

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Reply with quote  #3 
Hello,  I'm trying to customize the errors.   I'd prefer to show a friendly message to the client and log/notify me of the error details.   I'm currently doing that with any .NET errors that are encountered.

Does anyone know how to customize these errors?  I haven't found any information on the subject.  It's surprising too, because these messages do nothing but confuse the user.
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Jerome

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Reply with quote  #4 
In version 9, even setting UserError presents the user with an extremely unfriendly message. It is almost unusable as a mechanism now.

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Post an example, and we will have a much better idea what the problem is. In about 90% of posts, the problem is one of communication. Examples bridge that gap.
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