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praxkan

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Reply with quote  #1 

Ok I'm just about ready to tear my hair out after multiple reinstalls of every kind with no luck

 

Did a clean install of 9.1 - everything was successful, database created, deployment registered, web portal/login works.

 

However I'm not able to get into metastorm administration - I cant understand what I did wrong ?? Is there something supernatural to this beyond the install instructions ?

 

I keep getting this error

HTTP Error 401.2 - Unauthorized You are not authorized to view this page due to invalid authentication headers.

 

I dont know what authentication is required and why I'm not even presented the login screen. HELP...please


eUser table has - SysAdmin in it

eAttachment table has the following files

 

1 oa authproc.xml
1 oa euser.js

 

(this filename is suspicious, unless it was intentionally named 1 0a...could this be the error ?)

 



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Jerome

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Reply with quote  #2 
The eAttachment table is fine. That is what I expect there.

Have a look at this, it may help. I'll look and see what else there is:
http://metastorm.processmapping.com.au/post/Unable-to-access-web-client-after-version-9-install-5015298


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Jerome

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Reply with quote  #3 
You might want to try 'recovery mode' as well:

http://metastorm.processmapping.com.au/post/Error-while-trying-to-get-metastormadministration-tools-4310957?trail=30


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praxkan

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Reply with quote  #4 
Thanks Jerome

Actually I found the solution on this thread


The UI is a little different from whats described on this thread, 

a) get to IIS
b) click on MetastormAdministration
c) Go to Authentication icon on the right pane, and enable Anonymous Authentication

No idea why this needed to be done - but apparently fixed the error ! Wonder why the default installer sets this value wrong (or did I mess up the install)

Thanks again
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Jerome

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Reply with quote  #5 
Great news.

No, I think the installer has difficulties with IIS. It is not the first issue by a long way, and IIS sometimes has to be set up almost completely manually, such as to get SSO working.

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Jerome

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Reply with quote  #6 
I tried editing the URL to work right, but it won't. To future readers, copy & paste the entire URL to get to the post.

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BMellert

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Reply with quote  #7 

Quote:
Originally Posted by Jerome
No, I think the installer has difficulties with IIS. It is not the first issue by a long way, and IIS sometimes has to be set up almost completely manually, such as to get SSO working.

We've found while patching hot fixes and service releases that the V9 completely breaks SSO each time one of those items is installed, forcing us to set up SSO all over again.  This makes every upgrade much longer and more of a pain.  Luckily we aren't fully live on V9 yet, so its not too bad thus far, but soon ....

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Jerome

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Reply with quote  #8 
That sucks. I'll keep that in mind.

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powersnax

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Reply with quote  #9 
Thanks praxkan - your solution worked wonders!

Quote:
Originally Posted by praxkan
Thanks Jerome
 
Actually I found the solution on this thread
 
 
The UI is a little different from whats described on this thread, 
 
a) get to IIS
b) click on MetastormAdministration
c) Go to Authentication icon on the right pane, and enable Anonymous Authentication
 
No idea why this needed to be done - but apparently fixed the error ! Wonder why the default installer sets this value wrong (or did I mess up the install)
 
Thanks again
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