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Bhagyashree

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Posts: 17
Reply with quote  #1 
Recently few Windows updates are installed on our engine server. We are not able to create letters or emails in word document due to "KB3057839" windows update.
Previously this functionality was working fine.
We need this updates on our server also we have to resolve this issue.
Any idea how to resolve this?

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Bhagyashree.
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KarlD

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Posts: 113
Reply with quote  #2 
Looks like the update is a security patch.

Assuming the invocation of letters and emails is carried out server side then it might be worth checking for access rights for the user account under which the engine runs.

The event log or the Designer Log should provide additional information to point you to the source of the issue.
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