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BMellert

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Reply with quote  #1 

(Also posted on MC2, but lets be honest feedback is always more timely and better here.)

After spending several months rewriting our main V7 process to V9 (and about a month from full QA testing hopefully), the main user community is suddenly balking at the process.  Now I have to list pros and cons of upgrading from V7 in favor of V9.  I know several technical reasons, but this sudden change of attitude has thrown me off kilter and I'm not sure how to answer from a user's perspective.  (Especially considering they've seen issues, raised here and some with OpenText, there things down load / display / refresh correctly.  Also the more difficult thing is some forms are slower on V9 than V7.  (Telerik controls are a large portion of that, but its a huge form I cannot get them to agree to split into smaller forms tabs/wizard.)

Any suggested reasons would help me get a list together.  I believe this has been discussed here or on MC2 before, but if so I cannot find it now.

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Jerome

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Reply with quote  #2 
As far as the end users are concerned there is not much. The following are possible enhancements:
  • Dynamic field sizing
  • HTML in grids
  • Status fields in grids
  • Panels, allowing multi-tabbed forms (possible in 7, but easier in 9)
  • Slightly more configurable Alert lists (you can remove columns)
  • Rich Text editing (for what it's worth)
  • Reports (for what they are worth - somewhat limited by single BO's)
  • More mainstream required field designation
Most of the benefits are in the design and development (as you know), making the system much easier to maintain

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BMellert

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Reply with quote  #3 
Looks like we are on similar though processes.  Good to have back-up confirmation though.  Thanks.
Also, the one group is of the, if it changes slightly we're not fond of it.  There appear to be some minor performance / load delays as well I'm trying to work through.  (Their primary argument being, if its newer why is it slower.  If they'd let me break up the one form with over 200 objects on it ....)
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Jerome

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Reply with quote  #4 
If you are not using 9.3.0.1 or later and have not adjusted BO parameter names where the parameter is matched against an eFolderId field or eFolder.eParent, then that could be the cause of your performance issues.

Basically there was a tremendous cock-up that seems to have taken many years to resolve, in that internal SQL was binding parameters as Unicode when the data was not (ie eFolderId fields). This causes the DBMS to not use the available index, forcing a table scan. When you have tens of thousands of folders, and alerts, that takes a hit on performance!

This was also happening in Business Objects where the parameter was matched against one of these fields. It took us a stupid amount of time to prove this as we had to get verification from a 3rd party vendor who was maintaining our customer's database. We knew it, but had to prove it. OpenText would not even consider the problem until we had proof.

The fix in 9.3.0.1 made an enormous amount of difference. You also do need to prefix all such parameters in BOs with eFolderId, however.

The worst part of all that? The non-Unicode eFolderId fields are essentially pointless, since the issue that they solve only exists in versions of Oracle that are no longer supported by Metastorm BPM 9!

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Post an example, and we will have a much better idea what the problem is. In about 90% of posts, the problem is one of communication. Examples bridge that gap.
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