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Ptonka

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Hi, we used Metastorm 7.6 and have 1300 Users. In the past we used 2 great processes and some little administrative processes. The speed of the system was o.k. and the user very satisfied. But since 2 weeks - I have created 2 new processes - first only for the "Metastorm Administrator" - the system is running very slowly. Some Users are angry and I a little bit irritated. The system performance of out (two) servers (Win 2000) is o.k.(CPU = 7% - 8%). What may be the reason for the slowly running of the processes? We use an Oracle 10 - Version as Database.
For a tip, i would be very grateful.
Ptonka (=Joe)
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PK

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Hi,

 

What's the database performance like?  Is something else happening on the database server (scheduled maintenance plan or some job agent or some other batch process)?

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LJ

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Check what your latest folder numbers read like on the Database? That version should have the first 8 characters with the folder number then repeated at the end of the 31 character folder number. I would suggest checking that as it was put in place because of indexing issues affecting performance. Also do you have anything polling the system constantly or lots of SQL statements using 'Like' entries?


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