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Jerome

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System Administrator Fails to Open After Installing Metastorm BPM Version 7

Created: 03 Aug 2006


                        The information in this article applies to:

Product: Metastorm BPM
                                Version: 7

Issue

  • After installing Metastorm BPM version 7 on Windows Server 2003 SP1, trying to open the System Administrator presents the user with the following Microsoft Management Console error message:

                                    MMC cannot open the file C:\Program Files\Metastorm BPM\Administrative Tools\System Administrator\eSysAdmin2003.msc.
                                    This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC.                                 This may also be because you do not have sufficient access rights to the file.

Resolution

  • This behavior is seen when the wrong version of Microsoft Management Console (MMC) is installed. Metastorm BPM version 7 requires MMC 3.0, whereas Windows 2003 SP1 uses MMC 2.0. The installed version can be verified by going to Start --> Run. Enter mmc.exe and click OK.                                 After the console window has opened, go to Help --> About Microsoft Management Console...

    Although MMC 3.0 can be downloaded from the Microsoft website, and will resolve this error, this is not a supported environment. As specified in the Metastorm BPM Version 7 Supported Environments document, the version 7 components are only                                 supported on the following 2 operating systems:
                                    Windows XP Professional SP2
                                    Windows Server 2003 Release 2

                                    Upgrading the OS from Windows Server 2003 SP1 to Windows Server 2003 Release 2 also upgrades MMC to 3.0.                                

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