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paulsiu

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Reply with quote  #1 

After we upgraded the Metastorm server to 7.6 SR3, we start encountering an issue where certain users would login and get a fixed to-do list. No matter what folder they click, the same to-do list is returned. Not everyone is affected, but it's happened to several people. 

The only consistent way to fix this is to go to IE option and delete cache or change the access to check for new content instead of using the default of automatic.

Is there some way to correct this on the server side? A lot of our users are really all that verse in computing. Asking them to clear their cache will result in a heavy load on our help desk. 

Has anyone upgraded to sr3 encountered this problem? Metastorm didn't think this was a common problem, but every serve we upgraded has this issue.

Paul


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Jerome

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Reply with quote  #2 
We have seen too many issues with SR3 to even consider it.

Deleting the cache is seen by Metastorm as a valid option. Explain to them why it is not, is my advic. It should not be hard to fox from the server side if the were concerned enough to do it.

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paulsiu

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Reply with quote  #3 

Hmm.

so you have encountered the issue. We were told by Metastorm that our problem is unique and they haven't seen anyone have this issue.

So basically there is no fix on the server side unless Metastorm publishes a fix?

What other SR3 problems are you seeing?

Thanks.

Paul


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Jerome

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Reply with quote  #4 
Nope, never upgraded.

I think you should look here for some issues, there are many. I maybe should fire up a new forum just for 7.6.3 issues!

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Post an example, and we will have a much better idea what the problem is. In about 90% of posts, the problem is one of communication. Examples bridge that gap.
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Skullric

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Reply with quote  #5 
Quote:
Originally Posted by paulsiu

After we upgraded the Metastorm server to 7.6 SR3, we start encountering an issue where certain users would login and get a fixed to-do list. No matter what folder they click, the same to-do list is returned. Not everyone is affected, but it's happened to several people. 

The only consistent way to fix this is to go to IE option and delete cache or change the access to check for new content instead of using the default of automatic.

Is there some way to correct this on the server side? A lot of our users are really all that verse in computing. Asking them to clear their cache will result in a heavy load on our help desk. 

Has anyone upgraded to sr3 encountered this problem? Metastorm didn't think this was a common problem, but every serve we upgraded has this issue.

Paul


We still encounter this issue with 7.6.4.  Deleting IE's complete browsing history (Tools / Internet Options / Browsing History - Delete / Delete All...) provides a solution for some users, but not all. 

Our Windows 7 users have similar problems that aren't resolved by this fix. (Which is how I found this thread; searching for a Windows 7/IE8 caching fix).

Chris
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flbpmdev

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Reply with quote  #6 

Glad I checked this forum.  We are at 7.6.5.   I have some users reporting that alert messages are incorrect on their to do and watch lists.  I checked my own and the same folders have alert messages that look fine on mine.  Had one of the users delete her IE history, cookies, temp internet files, etc and restart IE.  Still showed the wrong alerts.  I then used Freeflow and removed the user and then re-added her to the folders and now they are showing the correct alert messages.  

Doing that one-by-one for each user would take a lot of time.  I wonder if I could write a SQL script to make this easier.  Anyone else run across this or have a time-saving solution?

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