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erschiavo

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Reply with quote  #1 

Hi all,

I am having problems with getting the web client to load after a fresh install of MBPM version 9 on a SQL Server 2003 server. I followed all installation instructions and granted permissions on all folders as per the instructions and yet I'm not able to load either the Metastorm site or the Administration site. I get one of two errors in IE; they are:

"Internet Explorer cannot load the webpage"

"Service Unavailable"

IIS is running, as are the application pools and default web site. I am getting some errors and warnings in the Event Viewer that seem to point to Metastorm's web.config file, but all required users should have appropriate permissions to this file and directory. Has anyone experienced this and if so, is there a solution that doesn't require re-install?

Thanks!

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Jerome

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Reply with quote  #2 
Not sure if this one may help - it does not seem related, but worth a try:
http://metastorm.processmapping.com.au/post?id=4096885


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Post an example, and we will have a much better idea what the problem is. In about 90% of posts, the problem is one of communication. Examples bridge that gap.
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Jerome

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Reply with quote  #3 
Is the Process Engine service started, BTW?

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Post an example, and we will have a much better idea what the problem is. In about 90% of posts, the problem is one of communication. Examples bridge that gap.
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erschiavo

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Reply with quote  #4 
Hey Jerome,

I took a look at that previous post and I don't think that's the issue, as the web.config has this setting correct already. The engine is started. I'm actually not even able to get to the login page either for the web client or the administration site. I fixed the "Service Unavailable" error (I think). There were DCOM permissions that needed to be set for Network Service account. Now I'm just getting "Internet Explorer cannot load the webpage" errors and no errors or warnings in the Event Viewer. That's the most frustrating part... I have nothing to work off of. I'm waiting for Metastorm Tier 2 support to call me back. If I get this resolved, I'll post a solution. If anyone has any ideas, I'd be open to just about anything at this point.

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erschiavo

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Reply with quote  #5 
Oh and also, the process engine and deployment service are both started and running fine.
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erschiavo

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Reply with quote  #6 
Just wanted to post a quick update on this for anyone that cares. After having the server folks at my client do a complete rebuild of the server, I was able to install version 9 successfully, which points to the issue being a server configuration problem. I'm still not exactly sure what was blocking access to the web client, but it's resolved now.
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abeebe

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Reply with quote  #7 
I seem to be having the same issue.  I have another post asking about it, but was curious if someone could point to solution and steps.  I am hoping to avoid a complete server rebuild, but it might be required at this point.  We are running a Win server 2003 64-bit.  I have set all the ASP.Net to 32-bit and now the ASP.Net tab doesn't show up in the IIS Admin page for the web pages.  If I switch back to 64-bit ASP.Net, it shows back up, but then the pages still ldon't show up.

One quesiotn that I keep going back to is, does Visual Studio need to be on the server for this to work properly?  I didn't see that it needed to be to get it running, but wanted to check to see if anyone had to do that to get it working.

Thanks

Alan
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erschiavo

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Reply with quote  #8 
Alan,

I don't think Visual Studio would need to be on your server and it actually probably shouldn't be. It's not really meant for a server environment. Did you check to make sure you are using the correct version of ASP.NET in IIS? Sometimes, the default gets set to 1.1 and you have to manually change to version 2.0.

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abeebe

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Reply with quote  #9 
That is the problem, that option doesn't even show up.  The tab to set teh ASP.Net does not show up in the IIS manager.  If I swithc it back to 64-bit, it shows up, so there is something I am doing wrong to configure it for 32-bit.

I didn't even have 1.1 on the server until I read the MS bulletin about switching and it seemed like it needed to be on there.

Thanks for the update, I was hoping it was something simple, but I might need the server team to rebuild this as a 32-bit system to avoid this problem.  It would be nice if Metastorm supported both 32-bit and 64-bit so we didn't have to play on these games with the backend (or it least give specific instructions).

Thanks

Alan
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