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Jerome

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Unable To Create Mail Connector

Last edited: 14 Oct 2005


The information in this article applies to product: e-Work 6.x

Issue

  • When the Engine tries to send mail using SMTP, the following error message is written to the Windows application event log: "Unable to create mail connector".

Resolution

  1. Verify that the mail connector string, HKEY_LOCAL_MACHINE\SOFTWARE\Metastorm\e-work\Engine\MailConnector\Connector, exists in the registry and is correct. Check the Administration Guide for details.
  2. Verify that the file ESMTPConnectorMgr.dll exists in the directory <drive>:\Program Files\Metastorm e-Work\Engine. If it doesn't, copy it into the directory from the e-Work CD or from another server and register it using RegSvr32.
  3. Review Metastorm Knowledge Base article kb497, 'Configuring SMTP on an e-Work Server'.

Keywords: kb659


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